Questions, answered

Enter it in the promo field on the cart page and select Apply. One code per order. Codes cannot be combined and are not applied retroactively to placed orders.

Card payment is being finalised for this storefront. In the meantime you can place your order here and our team will send a secure payment link by email before dispatch.

Email us within two hours of ordering and we'll amend it if the parcel hasn't been packed. After dispatch, please use our returns process instead.

Yes. South Carolina sales tax is calculated at checkout based on your shipping address; the cart shows an estimate at 7% before you enter an address.

Standard shipping is 3–7 business days, expedited is 2–3 business days, and overnight arrives the next business day when ordered before 1:00 PM ET.

Standard shipping is complimentary on US orders over $60 after discounts. Below that it is a flat $6.95.

Use the Order Tracking page with the order number from your confirmation email, or follow the carrier link in your dispatch email.

Not yet — we currently ship within the United States, including Alaska and Hawaii.

Every product page has an Ingredients tab with the complete INCI list. Formulas are occasionally updated, so also check the carton you receive.

Yes. We do not test on animals and do not commission animal testing. Our products are dermatologist-tested on human volunteers.

Read the full ingredient list first and patch test on your inner forearm 24 hours before wider use. If you have a diagnosed skin condition or a known allergy, check with your physician or dermatologist. Our products are cosmetics and are not intended to diagnose, treat, cure or prevent any disease.

We do not recommend retinal products during pregnancy or breastfeeding. Please consult your healthcare provider about any product you plan to use.

Screens vary, so treat swatches as a guide. Email us your usual shade in other brands and we'll suggest the closest match before you order.

Keep them closed, out of direct sunlight and away from heat. Most formulas are best used within 12 months of opening; look for the period-after-opening symbol on the carton.

Unopened items in their original packaging can be returned within 30 days of delivery for a full refund of the item price.

For hygiene reasons opened cosmetics can't be resold, so they aren't eligible for a standard return. If a product arrived damaged, faulty or is not what you ordered, contact us and we'll replace or refund it.