Privacy Policy

Who we are

VerdantBloom LLC ("VerdantBloom", "we", "us") operates this online store from 4402 Highmarket St, Georgetown, SC 29440. We are the controller of the personal information described in this policy. Questions can be sent to info@verdantbloom.sbs.

Information we collect

• Contact and delivery details you enter at checkout: name, email, phone, shipping address.
• Order information: items, variants, quantities, amounts, discounts and order history.
• Messages you send us, including enquiries and return requests.
• Newsletter subscription status if you opt in.
• Technical information such as device type, browser and pages viewed, collected through cookies and similar technologies.

Your cart, wishlist and recent order records are also stored in your own browser so the store works between visits. You can clear these at any time through your browser settings.

How we use your information

• To process, pack, ship and support your orders.
• To answer your questions and handle returns or complaints.
• To send transactional emails such as confirmations and dispatch notices.
• To send marketing emails where you have opted in — you can unsubscribe at any time.
• To detect and prevent fraud, and to meet legal, tax and accounting obligations.
• To understand how the store is used so we can improve it.

Who we share it with

We share information only with service providers who help us run the store — payment processors, shipping carriers, email delivery and analytics providers — and only as far as needed for those tasks. We may disclose information where required by law or to protect our legal rights. We do not sell your personal information.

How long we keep it

Order records are kept for as long as needed for warranty, accounting and tax purposes, typically seven years. Marketing subscriptions are kept until you unsubscribe. Enquiry correspondence is kept for up to two years.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to opt out of marketing, to opt out of the sale or sharing of personal information, and not to be discriminated against for exercising these rights. Washington residents also have rights concerning consumer health data. To exercise any right, email info@verdantbloom.sbs and we will respond within the timeframe required by applicable law. You may appeal a refusal by replying to our decision.

Security

We use encryption in transit, access controls and vetted providers to protect your information. No online service can be completely secure, so please use a strong, unique password if you create an account and contact us immediately if you suspect a problem.

Children

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.

Changes and contact

We will post any changes to this policy on this page with a new date. Contact VerdantBloom LLC, 4402 Highmarket St, Georgetown, SC 29440, phone +1 (830) 299-7457, email info@verdantbloom.sbs.